I see this at the library a lot. All applications are online now, and sometimes the code they rendered for the process is totally fucked up. For a fifty year old biddy who has never used a mouse before, it's like sending her to a pit of alligators. Kinda sad. But I do my best to help.
then I suggest they sign out that Amon Amarth 'Wrath of the Norsement' DVD, haha